Business Apology Survey

In our never-ending pursuit to find out as much as we can about apologies and the role they play in the business world, we created the following survey. 

We'd really appreciate your participation.

Simply fill in the form below then click on the 'submit' button and you'll immediately see the results of this business apology survey.

How often do apologies come into play in your business?   Daily Weekly Bi-Weekly Monthly Bi-Monthly Quarterly Less than Quarterly Who is most often the recipient of your business apologies?   Boss Co-worker Customer Partner Subordinate Vendor What is the most common reason for your apologies? Please check all that apply.   Defective Product/Service Poor Customer Service Poor Employee Performance Missed Appointment/Deadline Billing Issues Computer Error Human Error Offensive Behavior Betrayed Trust Hurt Feelings Other If "Other" Please specify What form do your apologies most often take?   Face to face meeting Over the telephone Email Quick note Letter Other How important is it to provide a detailed account of the situation? ------Select------\n1 2 3 4 5 6 7 8 9 10 On a Scale of 1 to 10 1 = NOT Important    10 = Very Important How important is it to provide an excuse (defense) for the mistake? ------Select------\n1 2 3 4 5 6 7 8 9 10 On a Scale of 1 to 10 1 = NOT Important    10 = Very Important How concerned are you about the legal and/or financial implications of apologizing for the mistake/error? ------Select------\n1 2 3 4 5 6 7 8 9 10 On a Scale of 1 to 10 1 = NOT Concerned    10 = Very Concerned How often do you provide some form of restitution or compensation? ------Select------\nAlways Very often Often Occasionally Rarely Never Are apologies becoming more (10) or less (1) central to customer service? ------Select------\n1 2 3 4 5 6 7 8 9 10 Are customers asking more (10) or less (1) of you and your business with each passing year? ------Select------\n1 2 3 4 5 6 7 8 9 10 Are customers expecting more (10) or less (1) from your business with each passing year? ------Select------\n1 2 3 4 5 6 7 8 9 10 What industry are you in? ------Select------\nAdvertising Airline Automotive Banking Consulting Education Energy Entertainment Finance Food & Drug Government Health Human Resources Insurance Manufacturing Marketing Public Relations Real Estate Retail Technology Transportation Tourism Other If "Other" Please Specify

Thank you for participating in this business apology survey. We hope that you will find the results of the survey useful.

Go to the Perfect Business Apologies Home Page.

Or, check out our Apology Research Section.