In our never-ending pursuit to find out as much as we can about apologies and the role they play in the business world, we created the following survey.
We'd really appreciate your participation.
Simply fill in the form below then click on the 'submit' button and you'll immediately see the results of the survey.
How often do apologies come into play in your business?
Who is most often the recipient of your business apologies?
What is the most common reason for your apologies?
What form do your apologies most often take?
How important is it to provide a detailed account of the situation?
How important is it to provide an excuse (defense) for the mistake?
How concerned are you about the legal and/or financial implications of apologizing for the mistake/error?
How often do you provide some form of restitution or compensation?
Are apologies becoming more (10) or less (1) central to customer service?
Are customers asking more (10) or less (1) of you and your business with each passing year?
Are customer expecting more (10) or less (1) from your business with each passing year?
What industry are you in?
Thanks for participating in our survey. We hope you find the results useful.
Visit our Business Apologies section or check out our Apology Research pages for more information on the state of apologies in business today.