Business Apology Letter: Example & Analysis
This example of a business apology letter shows how the ingredients to any perfect apology always remain the same, however in business, fully understanding the implications and consequences of what occurred is paramount to retaining business relationships.
In order to fully appreciate the subtleties of crafting the perfect business apology, it's important to always keep in mind your customer's or partner's point of view.
Many businesses never take the time to think through the implications of their error on a customer's business and simply apologize for the mistake.
By not acknowledging the repercussions their initial error likely caused, they commit error No. 2, making it more difficult to mend the relationship.
The table below shows you exactly why and how the elements of a perfect apology were woven into this well crafted business letter.
By breaking down this example of a business apology letter paragraph by paragraph, one can see how easily it can modified to any situation.
Use the 'Analysis' column to guide you while composing your letter and simply replace the specifics with your own. The order in which you include the elements is not important however having them all there will go a long way in mending your business relationships when mistakes occur.
For a high level overview on why we feel this letter is effective and why it was chosen visit our sample business apology page.